GVEA
Frequently Asked Questions
Q: How does GV E-Bill differ from my current bill paying process?
A: The difference between GV E-Bill and your current billing process is that all transactions are handled electronically. We publish your bill online and send you an e-mail to notify you when a new bill is available. You view your bill on our web site and authorize how much and when you want to pay it. You receive a confirmation notice after your payment is processed.

Q: Why should I use GV E-Bill?
A: With GV E-Bill you can view and pay your bill from any computer with Internet access. Most consumers find that Internet billing is easier, faster and more convenient than traditional paper bills. Additionally, you'll have access to your account history 24 hours a day if you ever have questions.

Q: How do I enroll in the GV E-Bill program?
A: Enrolling in GV E-Bill is easy. Simply log on to our Web site at www.gvea.com or call our office at 452-1151 during normal business hours and ask to speak to Member Services.

Q: How much does it cost to pay my bill with GV E-Bill?
A: Absolutely nothing. GV E-Bill is a service provided by your Co-op that we hope will make paying your bill easier and more convenient.

Q: How do I receive my bills with GV E-Bill?
A: When you initially sign-up for GV E-Bill the system will default to only providing you with an electronic version of your bill. If you wish, you may elect to receive a printed version of your bill for 90 days, and then re-elect to continue to receive printed bills every 90 days if you choose. Whatever your choice regarding the printed version of your bill, we will also send you an e-mail notification as soon as your bill is available on-line.

Q: Will I receive a reminder via E-mail when my bill is due?
A: Every month you will receive the initial notification when your bill becomes available. There is not a reminder notice provided before your actual due date, but if your bill is not paid a previous balance will appear on your next monthly bill.

Q: How do I pay my bill with GV E-Bill?
A: You can pay your bill with your Visa, MasterCard, American Express, Discover or debit card provided by Visa or MasterCard. Our secure system can store your credit or debit card information so that it is easy to pay your bills every month. Also, you can schedule your payment to be charged automatically to your credit card on your due date, or any date you choose, every month.

Q: How far in advance do I have to schedule my payment?
A: You can pay your bill anytime before 11:30 AM AST on the due date. Payments can be scheduled for any date you choose and you will receive an e-mail notification that your payment has been processed.

Q: What is the earliest date I can schedule my payment?
A: You can pay your bill as soon as it is received. Using GV E-Bill's recurring scheduled payment function you can schedule your payment to occur automatically on any date you choose including the due date.

Q: Do I have to pay the full amount of the bill?
A: No. You choose the amount you want to pay and when you want to pay it. Of course if your bill is not paid in full by the due date you are still subject to normal late fees and any other necessary credit action.

Q: Will I receive confirmation of my payment?
A: Yes. After you make a payment or a scheduled payment is processed you will receive a confirmation notice and e-mail.

Q: Can I access my payment history on-line?
A: Yes. We'll retain a two-year billing and payment history on-line for your convenience.

Q: Can I print a copy of my bill?
A: Yes. At the top of each bill is a link to the printable bill. Due to the seemingly-infinite number of printer settings, this may or may not print on a single page.

Q: How secure is my account and payment information?
A: Thanks to the many safeguards now available for on-line financial transactions, Internet transactions can now be even more secure than traditional methods. We use state-of-the-art security, including secure socket layer (SSL) encryption and password protection, to ensure the security of your information.

Q: How can I read my own meter?
A: Please read our Meter Reading guide.